Remote Senior Technical Customer Success Manager – Enterprise SaaS & Digital Asset Management Expert

About brighthush

brighthush is a trailblazing cloud‑based media platform that empowers businesses worldwide to create, manage, and deliver stunning visual experiences. Since our founding in 2012, we have grown from a small startup into a global leader with a vibrant community of 201‑500 talented professionals. Our mission is simple: unlock the full potential of every image, video, and digital asset so that brands can inspire, connect, and thrive in an increasingly visual world.

At brighthush, we believe that technology should be as dynamic and adaptable as the people who use it. That’s why we invest heavily in innovation, customer success, and a culture that celebrates curiosity, collaboration, and continuous learning. Whether you’re a seasoned engineer, a creative strategist, or a customer‑centric professional, you’ll find an environment that challenges you, rewards your contributions, and supports your growth.

Why Join brighthush?

• Remote‑First Flexibility – Work from anywhere in the United States and enjoy a fully supported remote experience.
• Impactful Work – Drive real value for enterprise customers by ensuring they extract maximum ROI from our cutting‑edge media platform.
• Career Growth – Fast‑track your career with mentorship, leadership opportunities, and a clear path to senior roles.
• Competitive Compensation & Perks – Enjoy a comprehensive benefits package, generous paid time off, and a culture that values work‑life balance.
• Innovative Culture – Collaborate with top‑talent peers across product, engineering, and sales to shape the future of digital media.

Role Overview

As a Remote Senior Technical Customer Success Manager at brighthush, you will be the trusted technical partner for our most strategic enterprise accounts. You will guide customers through the entire post‑sales journey, ensuring they achieve their business objectives, adopt our platform at scale, and renew with confidence. Your deep technical expertise, combined with a passion for customer advocacy, will help us maintain our reputation as the industry’s most customer‑centric media platform.

Key Responsibilities

• Customer Portfolio Management – Own a portfolio of high‑value enterprise customers, serving as the primary technical liaison throughout their lifecycle.
• Build and nurture trusted relationships with key stakeholders, including developers, architects, product owners, and executive sponsors.
• Provide expert guidance on best practices for implementing and optimizing brighthush’s Image, Video, and Digital Asset Management solutions.
• Lead regular engagement activities: quarterly business reviews, adoption workshops, technical deep dives, and roadmap discussions.
• Monitor health metrics, usage analytics, and adoption KPIs to proactively identify opportunities and mitigate risks.
• Design and execute customized success plans that drive adoption, reduce churn, and unlock expansion revenue.
• Collaborate with Account Managers to surface upsell and cross‑sell opportunities, and co‑lead expansion conversations.
• Escalate complex technical issues to engineering and product teams, ensuring timely resolution and transparent communication.
• Collect, analyze, and share customer feedback with Product and Engineering to influence roadmap and feature prioritization.
• Maintain meticulous records of customer interactions, success plans, and action items in our CRM and customer success platform.

Essential Qualifications

• 7+ years of experience in Customer Success or Technical Customer Success within a SaaS environment.
• Proven track record managing enterprise‑level accounts and driving successful renewals.
• Strong technical foundation: APIs, web technologies, cloud services, and SaaS architecture.
• Experience engaging with technical stakeholders—developers, architects, and engineering leads.
• Hands‑on experience with Digital Asset Management (DAM), media platforms, or related image/video technologies.
• Familiarity with CDN, cloud infrastructure, and developer‑focused tools.
• Excellent communication skills: articulate complex technical concepts to both technical and non‑technical audiences.
• Data‑driven mindset: comfortable interpreting usage metrics and health scores to prioritize actions.
• Highly organized, self‑motivated, and adept at juggling multiple high‑priority accounts.
• Collaborative spirit: thrives in cross‑functional teams and champions a customer‑first culture.

Preferred Qualifications

• Experience negotiating renewals from a technical perspective alongside Sales representatives.
• Background in media, marketing technology, or creative production environments.
• Knowledge of CDN, cloud storage, and video streaming protocols.
• Previous exposure to enterprise SaaS customer success frameworks and tools.
• Certifications in cloud platforms (AWS, Azure, GCP) or related technologies.

Skills & Competencies

• Technical Acumen – APIs, SDKs, RESTful services, and cloud architecture.
• Customer Advocacy – Deep empathy for customer pain points and a relentless drive to solve them.
• Strategic Thinking – Ability to align technical solutions with business outcomes.
• Analytical Insight – Proficiency in data analysis tools and dashboards to track adoption.
• Project Management – Plan, execute, and deliver on success plans with measurable results.
• Communication Excellence – Clear, concise, and persuasive written and verbal communication.
• Collaboration – Work seamlessly with Sales, Product, Engineering, and Marketing teams.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders across the organization.
• Annual development stipend for courses, certifications, and conferences.
• Cross‑functional projects that expose you to product strategy, engineering, and sales.
• Clear promotion paths: Customer Success Manager → Senior Manager → Director → VP.
• Internal knowledge‑sharing sessions and tech talks to keep you at the forefront of industry trends.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and inclusion. Our remote‑first model means you’ll collaborate with teammates across time zones, using cutting‑edge collaboration tools. We celebrate diversity, encourage open dialogue, and reward ideas that drive customer success and product excellence.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, we offer a competitive total rewards package that includes:

• Base salary commensurate with industry standards for senior technical customer success roles.
• Performance‑based bonuses tied to customer health, renewal rates, and expansion revenue.
• Full medical, dental, and vision coverage for employees and their families.
• Company contribution to Health Savings Accounts (HSAs).
• Matching 401(k) program to help you build long‑term wealth.
• Generous paid time off, including vacation, sick leave, and a robust wellness policy.
• Annual paid training stipend and access to a curated library of learning resources.
• Remote work stipend to support home‑office setup.
• Optional catered lunches or a food stipend to keep you energized.

How to Apply

Ready to take the next step in your career and help enterprise customers unlock the full power of their media assets? Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

Join brighthush Today

We’re looking for a passionate, technically savvy, and customer‑centric leader who can elevate our enterprise relationships to new heights. If you thrive in a fast‑paced, collaborative environment and want to make a tangible impact on how brands connect with their audiences, we want to hear from you. Apply now and become a key driver of success at brighthush.