Seasonal Remote Medicare & Health Insurance Customer Service Specialist – Full‑Time, 8‑Hour Shifts, 12/2026 End – Empowering Seniors with Compassionate Support at brighthush

Welcome to brighthush – Where Innovation Meets Compassion

At brighthush, we’re redefining how people experience health insurance. Our direct‑to‑consumer platform harnesses data, technology, and a customer‑centric philosophy to guide millions through the maze of Medicare Advantage, Medicare Supplement, and Life & Supplemental insurance. With a dedicated team of over 3,000 professionals, we partner with the nation’s leading insurance brands to deliver solutions that are not only efficient but also deeply personal. Our mission is simple yet powerful: to provide a best‑in‑class experience for every member, ensuring they feel supported, understood, and confident in their coverage decisions.

Why brighthush is the Place to Grow Your Career

When you join brighthush, you become part of a community of passionate, entrepreneurial individuals who thrive on excellence, accountability, and collaboration. Our core principle, “Be Real,” means we value authenticity, keep our promises, and have the courage to make tough decisions. We’re fast‑paced, highly adaptable, and we empower our people to make an impact. If you’re looking for a role where your care, accuracy, and empathy truly matter, brighthush offers the perfect platform.

Seasonal (Temporary) Member Care Representative – Remote

Duration: Seasonal role ending 12/8/2026 (or early 2027 based on performance) Location: 100% remote – work from a private, quiet workspace Compensation: $15.50 per hour Schedule: Full‑time, 8‑hour shifts between 8:00 am – 11:00 pm ET (most likely 12:00 pm – 8:30 pm EST) Weekend Availability: Required – at least one weekend day per week

What You’ll Do

As a Seasonal Remote Member Care Representative, you will be the first line of support for seniors navigating complex insurance decisions. Your day-to-day will involve:

• Handling inbound and outbound calls lasting 15–30 minutes, guiding members through critical insurance decisions.
• Assisting members in understanding and confirming application details, ensuring accuracy and clarity.
• Communicating with a calm, compassionate, and clear tone—especially when speaking with older adults.
• Following structured scripts and compliance guidelines while maintaining a conversational, human touch.
• Safeguarding sensitive Personal Health Information (PHI) at all times, upholding privacy and regulatory standards.
• Taking ownership of each interaction, ensuring members fully grasp next steps and feel confident moving forward.

What This Role Requires

We’re looking for individuals who bring a blend of empathy, precision, and resilience to every call. The ideal candidate will:

• Comfortably support customers who may feel anxious, confused, or overwhelmed.
• Exhibit empathy, patience, and professionalism throughout long or consecutive calls.
• Maintain strong attention to detail and a commitment to accuracy.
• Learn quickly and adapt to structured tools and systems.
• Demonstrate integrity and respect for confidentiality.
• Hold a high school diploma or equivalent.
• Have at least 1+ year of phone‑based customer service experience.
• Possess clear, professional phone communication skills.
• Be comfortable using multiple computer systems.
• Stay focused and engaged during high call volume.
• Speak English fluently; bilingual candidates are encouraged.

Essential Skills & Competencies

• Communication: Articulate complex information in simple terms; active listening; tone modulation.
• Problem‑Solving: Identify member concerns, propose solutions, and follow up to resolution.
• Technical Proficiency: Navigate CRM platforms, data entry, and call‑routing systems with ease.
• Time Management: Prioritize tasks, manage call queues, and meet performance metrics.
• Adaptability: Thrive in a fast‑paced environment; adjust to new scripts, policies, and tools.
• Team Collaboration: Share insights, support peers, and contribute to continuous improvement.

Career Growth & Learning Opportunities

While this role is seasonal, brighthush values long‑term talent development. Successful seasonal agents may transition into full‑time positions, gaining exposure to:

• Advanced training in Medicare products and regulatory compliance.
• Leadership development programs focused on coaching, mentorship, and team management.
• Cross‑functional projects with marketing, data science, and product teams.
• Career pathways into roles such as Senior Agent, Team Lead, or Customer Experience Manager.

Work Environment & Culture Highlights

At brighthush, we foster a culture that blends flexibility with purpose. Our remote work model means you can create a workspace that suits your lifestyle—whether that’s a home office, a co‑working space, or a quiet corner of your apartment. We provide:

• High‑speed, hard‑wired internet requirements to ensure seamless connectivity.
• Regular virtual team huddles and social events to build camaraderie.
• Access to a digital library of resources, webinars, and industry news.
• A supportive manager who values work‑life balance and professional growth.

Compensation, Perks, and Benefits

In addition to competitive hourly pay, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Flexible scheduling to accommodate personal commitments.
• Paid time off and holiday pay for full‑time employees.
• Health, dental, and vision insurance options for eligible employees.
• 401(k) plan with company match for full‑time staff.
• Employee wellness programs, including mental health resources.
• Continuous learning stipend for courses, certifications, and conferences.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including veterans and individuals with disabilities.

Ready to Make a Difference?

If you’re passionate about helping older adults navigate health‑insurance decisions with empathy, accuracy, and care, we want to hear from you. This seasonal role offers a meaningful opportunity to develop your customer‑service skills, learn about Medicare products, and contribute to a mission‑driven organization that values authenticity and excellence.

Apply Today and join brighthush in delivering a best‑in‑class experience for every member.