Seasoned Bilingual Spanish Customer Success & Technical Support Specialist – Remote, Full‑Time, Flexible Hours – Championing Telecom Innovation, Customer Delight, and Technical Excellence at brighthush

Welcome to brighthush – Pioneering the Future of Connectivity

brighthush is more than a telecommunications company; it is a movement that is redefining how people stay connected in an increasingly digital world. With cutting‑edge satellite and broadband solutions that reach millions of households across the United States, we empower our customers to work, learn, and entertain themselves with reliable, high‑quality service. Our mission is simple yet powerful: deliver seamless connectivity while fostering a culture of continuous learning, collaboration, and inclusivity. As we expand our footprint, we are looking for passionate, bilingual professionals who want to make a tangible impact on the lives of our customers and help shape the future of telecommunications.

Why Join brighthush? – A Career That Makes an Impact

At brighthush, you will be part of a high‑performing, global organization that values innovation, integrity, and customer focus. We offer a flexible, remote work model that lets you balance your professional and personal life while still being part of a dynamic team. Our culture is built on open communication, mentorship, and a shared commitment to excellence. Whether you’re just starting your career or looking to advance your expertise, brighthush provides the resources, training, and opportunities to help you grow.

Your Role: Bilingual Spanish Customer Success & Technical Support Specialist

As the first point of contact for our customers, you will be the frontline advocate who ensures every interaction is positive, efficient, and memorable. Your day‑to‑day duties will include:

• Customer Interaction: Handle inbound and outbound customer calls, emails, and chat sessions in both English and Spanish, ensuring a seamless, positive experience.
• Technical Troubleshooting: Diagnose and resolve a wide range of technical issues related to satellite TV, broadband, and other telecommunications services using our proprietary support tools.
• Product Promotion: Identify opportunities to upsell and cross‑sell brighthush products and services, contributing to revenue growth and customer satisfaction.
• Data Management: Accurately record all customer interactions, issue resolutions, and follow‑up actions in our CRM system.
• Compliance & Quality: Adhere to company policies, industry regulations, and quality standards, including data privacy and security protocols.
• Continuous Improvement: Participate in regular training sessions, share best practices, and contribute to process improvements that enhance customer experience.
• Team Collaboration: Work closely with engineering, product, and sales teams to relay customer feedback and drive product enhancements.
• Escalation Management: Escalate complex technical issues to senior support engineers and follow up to ensure timely resolution.

Essential Qualifications – What We Expect

• High school diploma or GED equivalent.
• Minimum of 6 months of customer service or technical support experience.
• Fluency in both English and Spanish (written and spoken).
• Strong problem‑solving skills and the ability to think critically under pressure.
• Excellent communication skills, with a friendly, professional tone.
• Reliable internet connection, a smartphone with data, and a quiet workspace.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Residency in one of the following states: Florida, Georgia, Idaho, Indiana, Kansas, Mississippi, Missouri, Nebraska, North Carolina, South Carolina, Utah, New Mexico, Tennessee, Wyoming, or Texas.
• Basic proficiency with Windows PCs, USB peripherals (headset, keyboard, mouse, webcam), and Ethernet connectivity.

Preferred Qualifications – What Sets You Apart

• Experience in the telecommunications or IT support industry.
• Knowledge of satellite TV or broadband technologies.
• Previous exposure to CRM systems such as our proprietary platform or other industry‑standard systems.
• Certification in customer service or technical support (e.g., industry‑standard certifications).
• Experience with remote work tools and virtual collaboration platforms.
• Experience in a high‑volume call center environment.

Skills & Competencies – The Ideal Candidate

• Technical Aptitude: Comfortable troubleshooting hardware and software issues, configuring devices, and using diagnostic tools.
• Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining high quality.
• Strong organizational skills and attention to detail.
• Adaptability to changing priorities and evolving technology.
• Team player with a proactive mindset and a willingness to share knowledge.
• Customer‑centric attitude, always striving to exceed expectations.
• Proficiency with remote collaboration tools such as Zoom, Teams, and Slack.
• Basic data analysis skills to identify trends and report on key metrics.

Career Growth & Learning Opportunities – Invest in Your Future

At brighthush, we believe in investing in our people. As a Customer Success & Technical Support Specialist, you’ll have access to a wealth of development resources:

• Comprehensive onboarding and ongoing training programs covering product knowledge, technical troubleshooting, and customer engagement best practices.
• Mentorship from senior support engineers and product specialists.
• Clear career pathways to roles such as Technical Support Specialist, Account Manager, or Product Trainer.
• Access to internal certifications and industry‑recognized credentials.
• Regular performance reviews and personalized development plans.
• Opportunities to lead projects, contribute to product roadmaps, and influence company strategy.
• Cross‑functional exposure to sales, engineering, and product teams.

Work Environment & Culture – Remote, Yet Connected

Working remotely from the comfort of your own home, you’ll still feel connected to a vibrant, collaborative team. Our culture is defined by:

• Open communication channels, including weekly virtual town halls and real‑time chat groups.
• Inclusive policies that celebrate diversity and promote equal opportunity.
• Employee resource groups that support professional growth and community building.
• Regular virtual team‑building events, such as game nights, wellness challenges, and skill‑sharing workshops.
• A focus on work‑life balance, with flexible scheduling and generous paid time off.
• Access to a digital library of learning resources, webinars, and industry conferences.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits – Competitive and Comprehensive

Base Salary: $31,200 per year (competitive for entry‑level remote positions in the telecommunications sector). Benefits Package:

• 401(k) retirement plan with company match.
• Health, dental, and vision insurance options.
• Paid time off (vacation, sick leave, and holidays).
• Tuition reimbursement for approved courses and certifications.
• Employee assistance program and wellness resources.
• Employee discount program for brighthush products and services.
• Regular performance‑based bonuses and incentive programs.
• Flexible work schedule and remote work stipend.
• Access to a company‑wide wellness app and mental health support.

How to Apply – Take the Next Step

If you’re ready to bring your bilingual customer service expertise to a forward‑thinking, technology‑driven company, we’d love to hear from you. Click the link below to submit your application and join the brighthush team today!

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Closing Statement – Join the brighthush Revolution

At brighthush, we’re not just offering a job – we’re offering a platform for you to grow, innovate, and make a tangible difference in the lives of our customers. If you’re passionate about technology, fluent in Spanish and English, and eager to thrive in a flexible, remote environment, we encourage you to apply now. Join us and help shape the future of telecommunications, one satisfied customer at a time.