Seasoned Customer Service Associate II – Front‑Line Retail Experience & Loss Prevention Specialist

About brighthush

Welcome to brighthush, the global leader in off‑price retail. With a presence in more than 30 countries and a portfolio of iconic brands, we are committed to delivering exceptional value to our customers while fostering a culture of innovation, inclusion, and continuous growth. Every day at brighthush is an opportunity to learn, collaborate, and make a real impact on the lives of shoppers and teammates alike.

Role Overview

As a Customer Service Associate II, you will be the first point of contact for our guests, ensuring a welcoming, safe, and seamless shopping experience. You will work closely with store management and the Loss Prevention team to maintain a secure environment, deter theft, and uphold the high standards of the brighthush brand. This role blends customer service excellence with proactive security measures, making it ideal for individuals who thrive in fast‑paced, dynamic retail settings.

Key Responsibilities

• Act as a visible deterrent to prevent loss and dishonesty by maintaining a professional presence at the front of the store or in key departments.
• Wear and operate a company‑approved body‑worn camera, ensuring all footage is captured and stored in compliance with privacy and security policies.
• Greet every customer with courtesy, respect, and a genuine smile, creating a positive first impression.
• Respond promptly to customer inquiries, directing them to the appropriate department or store management as needed.
• Observe and report any suspicious activity or critical incidents to Loss Prevention or store leadership.
• Conduct a thorough closing safety sweep in partnership with management to ensure the store is secure.
• Document incidents accurately in the AIIM Case Management system, providing clear, concise reports.
• Adhere to all brighthush policies, procedures, and safety guidelines, serving as a role model for compliance.
• Participate in ongoing training sessions, including the Store Emergency Response Guide and Loss Prevention protocols.
• Perform additional duties as assigned, demonstrating flexibility and a willingness to support the team.

Essential Qualifications

• Strong verbal and written communication skills, with the ability to convey information clearly and professionally.
• Sound decision‑making ability, especially in high‑pressure or ambiguous situations.
• Self‑motivation and the capacity to work independently while maintaining a collaborative spirit.
• Excellent organizational skills, with the ability to prioritize tasks and manage time effectively.
• Physical stamina to stand for extended periods and perform routine store safety checks.
• 0–2 years of retail or security experience (preferred but not mandatory).

Preferred Qualifications

• Prior experience in loss prevention, security, or a similar role within a retail environment.
• Familiarity with body‑worn camera technology and data privacy regulations.
• Experience with case management software such as AIIM or equivalent.
• Knowledge of emergency response procedures and crisis management.
• Demonstrated ability to handle confidential information with discretion.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong observational skills and attention to detail.
• Adaptability to changing priorities and the ability to remain calm under pressure.
• Team player who values collaboration and open communication.
• Tech‑savvy, comfortable using mobile radios, cameras, and retail software.
• Commitment to upholding brighthush’s values of integrity, respect, and excellence.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Service Associate II, you will have access to:

• Structured onboarding and continuous training programs covering customer service, loss prevention, and brand standards.
• Mentorship from experienced store leaders and Loss Prevention managers.
• Clear career pathways to roles such as Loss Prevention Specialist, Store Manager, or Regional Operations Manager.
• Cross‑functional exposure to merchandising, inventory control, and visual merchandising.
• Opportunities to attend internal conferences, workshops, and leadership development courses.

Work Environment & Culture at brighthush

Our culture is built on the pillars of diversity, inclusion, and empowerment. You’ll find a workplace where:

• Every voice is heard and valued.
• Team members support one another through open communication and shared goals.
• Innovation is encouraged, and ideas are implemented quickly.
• Work‑life balance is respected, with flexible scheduling options where possible.
• Employees are recognized for their contributions through awards, shout‑outs, and performance bonuses.

Compensation & Benefits

We offer a competitive hourly rate ranging from $15.00 to $18.60 per hour, with actual pay determined by your skills, experience, and performance. In addition to your base pay, you will enjoy a comprehensive benefits package that includes:

• Associate discount on brighthush merchandise.
• Employee Assistance Program (EAP) for mental and emotional support.
• Smoking cessation resources and wellness programs.
• Bereavement support and compassionate leave.
• 401(k) plan with company contributions and matching for eligible employees.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented friends and family into the brighthush family.
• Health, dental, and vision coverage for eligible employees.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Life insurance and short‑ and long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship programs and adoption assistance for qualifying employees.

How to Apply

Ready to join a dynamic team where your contributions matter? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Closing Statement

At brighthush, we celebrate the unique strengths that each individual brings to our team. Whether you’re a seasoned retail professional or just starting your career, we offer the tools, training, and support you need to thrive. If you’re passionate about delivering exceptional customer experiences, committed to maintaining a safe and welcoming environment, and eager to grow within a global brand, we want to hear from you. Join us and help shape the future of off‑price retail—one customer at a time.