Seasoned Customer Service Representative – Dental Care Solutions & Client Relations Specialist – brighthush

About brighthush

brighthush is a leading provider of comprehensive dental care solutions, dedicated to delivering exceptional service experiences to dental professionals and their patients. With a strong focus on innovation, quality, and client satisfaction, brighthush partners with dental practices across the nation to streamline operations, enhance patient engagement, and drive sustainable growth. Our mission is simple: to empower dental teams with the tools, knowledge, and support they need to thrive in an ever‑evolving industry.

As a rapidly expanding organization, brighthush values collaboration, integrity, and continuous improvement. We believe that our people are our greatest asset, and we invest in their professional development, well‑being, and career advancement. If you are passionate about customer service, enjoy working in a dynamic environment, and want to make a real difference in the dental community, brighthush is the place for you.

Position Overview

We are seeking an experienced Customer Service Representative to join our Dental Care Solutions team in Oriskany, NY. In this role, you will serve as the primary point of contact for dental customers, providing timely, accurate, and empathetic support across multiple channels. You will work closely with cross‑functional teams to resolve inquiries, process transactions, and ensure a seamless customer experience.

Key responsibilities include handling inbound calls and emails, researching policy details, processing requests through our proprietary systems, and building lasting relationships with clients. The role requires a flexible schedule, strong communication skills, and a commitment to upholding brighthush’s high service standards.

Key Responsibilities

• Respond to inbound customer inquiries via phone and email, ensuring a courteous and professional tone at all times.
• Provide accurate information on products, policies, and claims, leveraging deep product knowledge and available resources.
• Process customer requests efficiently using systems such as Salesforce, Microsoft Word, and Insight.
• Build trust and rapport with clients through active listening, empathy, and clear communication.
• Maintain service quality by adhering to established standards, policies, and procedures.
• Collaborate with internal teams (claims, billing, technical support) to resolve complex issues and deliver comprehensive solutions.
• Document all interactions accurately in the CRM, ensuring data integrity and compliance with regulatory requirements.
• Participate in ongoing training and development programs to stay current on product updates, industry trends, and best practices.
• Support post‑training remote work with occasional onsite visits for meetings, events, and team collaboration.
• Adapt to flexible work hours, covering shifts between 8:00 AM and 11:00 PM EST, Monday through Friday.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Minimum of 1 year of customer service experience in a call center, retail, or hospitality environment.
• Proficiency navigating multiple computer systems and screens simultaneously.
• Strong written and verbal communication skills, with a focus on clarity and empathy.
• Excellent listening and problem‑solving abilities.
• Typing speed of at least 35 words per minute with high accuracy.
• Flexibility to work a variety of shifts, including early mornings, evenings, and weekends as needed.
• Must reside within a one‑hour commute of Oriskany, NY.

Preferred Qualifications

• Prior call center experience, especially in a high‑volume environment.
• Knowledge of dental or insurance products and terminology.
• Familiarity with Salesforce or similar CRM platforms.
• Experience with data entry, reporting, and analytics tools.
• Demonstrated ability to multitask and prioritize in a fast‑paced setting.
• Strong organizational skills and attention to detail.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Technical Proficiency: Comfortable with multiple software applications, including CRM, word processing, and data management tools.
• Communication: Clear, concise, and professional in both written and verbal interactions.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Adaptability: Thrive in a dynamic environment with changing priorities and evolving processes.
• Team Collaboration: Work effectively with cross‑functional teams to achieve shared goals.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have the opportunity to:

• Progress to a Senior Customer Support Specialist or Team Lead role.
• Transition into product training, quality assurance, or operations management.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to stay ahead of dental care trends.
• Earn certifications in customer service excellence, Salesforce administration, or dental insurance processes.

Work Environment & Company Culture

brighthush fosters a collaborative, inclusive, and supportive workplace where every team member’s voice is heard. We celebrate diversity, encourage innovation, and prioritize work‑life balance. Our culture is built on:

• Open Communication: Transparent dialogue between leadership and staff.
• Continuous Learning: Regular training sessions, knowledge sharing, and skill‑building workshops.
• Recognition & Rewards: Acknowledgment of outstanding performance through awards, bonuses, and public shout‑outs.
• Community Engagement: Volunteer opportunities, charity events, and partnerships with local organizations.
• Flexible Work Arrangements: Hybrid model with remote work options and occasional onsite visits.

Compensation, Perks & Benefits

While specific figures may vary, brighthush offers a competitive compensation package that includes:

• Hourly wage of $20 per hour, paid weekly.
• Full benefits package for eligible employees, including health, dental, and vision insurance.
• Paid time off (vacation, sick leave, and holidays).
• Retirement savings plan with company match.
• Employee assistance program and wellness resources.
• Professional development budget and tuition reimbursement.
• Employee discount program for dental products and services.

Why Join brighthush?

By joining brighthush, you’ll become part of a forward‑thinking organization that values your expertise, supports your growth, and rewards your dedication. You’ll work alongside passionate professionals who are committed to elevating the dental industry and improving patient outcomes. If you’re ready to take your customer service career to the next level and make a meaningful impact, we want to hear from you.

How to Apply

Ready to bring your skills to brighthush? Submit your application through our career portal or click the link below to get started. We look forward to exploring how your experience and passion align with our mission.