Seasoned Front‑End Customer Experience Coordinator – Leadership & Loyalty Program Champion – Retail Excellence at brighthush

Welcome to brighthush – Where Every Shopper Feels at Home

At brighthush, we’re more than a retailer; we’re a global community that thrives on delivering high‑quality fashion, home décor, and everyday essentials at unbeatable prices. With over 2,000 stores worldwide, we blend a passion for style with an unwavering commitment to exceptional customer service. Our culture is built on diversity, collaboration, and continuous learning, empowering every team member to grow, innovate, and make a real impact.

Why brighthush is the Ideal Place to Grow Your Career

• Fast‑Paced Retail Environment: Every day presents new challenges and opportunities to shine in a customer‑centric setting.
• Clear Career Pathways: Structured training, mentorship, and transparent promotion tracks lead from associate to senior leadership.
• Inclusive Culture: We celebrate individuality, encourage open dialogue, and foster a supportive atmosphere where every voice is heard.
• Competitive Compensation: Starting pay ranges from $15.00 to $15.50 per hour, with overtime, performance bonuses, and a comprehensive benefits package.
• Work‑Life Balance: Flexible scheduling options, including nights and weekends, allow you to balance professional and personal commitments.

Role Overview

As the Front‑End Customer Experience Coordinator, you will be the heartbeat of our store’s front‑end operations. You’ll ensure that every customer interaction is memorable, that associates are equipped to deliver outstanding service, and that our loyalty program drives repeat business. Your leadership will directly influence customer satisfaction scores, sales performance, and team engagement.

Key Responsibilities

• Lead, coach, and inspire a team of 10–15 associates to provide prompt, courteous, and personalized customer service.
• Model exemplary customer service by engaging with shoppers, answering questions, and promoting loyalty programs.
• Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards.
• Assign registers, manage POS coverage, and coordinate associate breaks to ensure seamless store operations.
• Address customer concerns and resolve issues swiftly, turning potential complaints into positive experiences.
• Collaborate with store management to execute store plans, prioritize tasks, and meet performance metrics.
• Provide constructive feedback, recognition, and coaching to foster associate growth and engagement.
• Partner with management on training initiatives, ensuring associates are proficient in merchandising, sales techniques, and loyalty program promotion.
• Enforce labor laws, company policies, and safety protocols to maintain a compliant and secure work environment.
• Support shrink reduction initiatives and participate in loss prevention activities.
• Promote credit and loyalty programs, driving customer retention and repeat business.
• Participate in store events, promotions, and community outreach to strengthen brand presence.
• Perform additional duties as assigned to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual display standards.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent communication and organizational skills, with a proven track record of fostering teamwork.
• Adaptability to changing priorities and unexpected situations, maintaining composure under pressure.
• Proficiency in POS systems, cash handling, and basic financial reconciliation.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Availability to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

• Experience in a high‑volume retail environment with a focus on customer loyalty programs.
• Background in loss prevention or shrink reduction initiatives.
• Knowledge of health and safety regulations applicable to retail operations.
• Previous experience in training and mentoring associates, with measurable improvements in performance.
• Proficiency in multiple languages to serve a diverse customer base.

Skills & Competencies

• Leadership: Ability to inspire, motivate, and develop a high‑performing team.
• Customer Focus: Passion for delivering exceptional service and creating memorable shopping experiences.
• Problem‑Solving: Quick thinker who can resolve issues efficiently and effectively.
• Communication: Clear, concise, and persuasive communication with customers, associates, and management.
• Organizational Acumen: Strong planning and prioritization skills to manage multiple tasks simultaneously.
• Technical Proficiency: Comfortable using POS systems, inventory software, and basic Microsoft Office tools.
• Team Collaboration: Ability to work seamlessly with cross‑functional teams and foster a positive work environment.
• Adaptability: Flexibility to adjust to new processes, technologies, and market trends.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Customer Experience Coordinator, you will have access to:

• Structured leadership development programs designed to refine your managerial skills.
• Mentorship from senior leaders who share their insights and experiences.
• Cross‑departmental projects that broaden your understanding of the business.
• Opportunities to advance into roles such as Store Manager, District Manager, or Corporate Program Manager.
• Continuous learning through workshops, webinars, and on‑the‑job training.

Work Environment & Company Culture

Our stores are more than just retail spaces; they are vibrant communities where customers and associates alike feel valued. brighthush fosters a culture that:

• Celebrates diversity and inclusion, ensuring every team member feels respected and heard.
• Encourages open communication through an open‑door policy and regular feedback loops.
• Supports work‑life balance with flexible scheduling and supportive policies.
• Promotes a collaborative spirit, where teamwork and shared success are paramount.
• Values innovation, rewarding creative ideas that enhance customer experience and operational efficiency.

Compensation & Benefits

Starting pay ranges from $15.00 to $15.50 per hour, with potential for overtime and performance‑based bonuses. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Associate discount on merchandise.
• Employee Assistance Program (EAP) for mental health support.
• Smoking cessation resources.
• Bereavement leave.
• 401(k) plan with associate contributions and potential match.
• Child care and cell phone discounts.
• Pet and legal insurance options.
• Credit union membership benefits.
• Referral bonuses for bringing talented peers to brighthush.
• Medical, dental, and vision coverage (subject to eligibility).
• Health Savings Account (HSA) and Health Care Flexible Spending Account (FSA).
• Life insurance and short/long‑term disability coverage.
• Paid parental leave, holidays, vacation, and sick days.
• Auto and home insurance discounts.
• Scholarship program for continuing education.
• Adoption assistance.

Location & Schedule

Position: Customer Experience Coordinator Store: brighthush Store 1256 Land O Lakes, FL Schedule: Flexible, including nights and weekends. We value a balanced approach to work and personal life, ensuring you can thrive both professionally and personally.

How to Apply

Ready to elevate your career and join a team that values innovation, customer focus, and personal growth? Click the link below to submit your application and take the first step toward a rewarding journey with brighthush.

Apply to this job

Our Commitment to Diversity & Inclusion

brighthush is an equal opportunity employer. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, marital or military status, or any other protected class under applicable law. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. Applicants with arrest or conviction records will be considered for employment.

Join brighthush Today!

As a Customer Experience Coordinator, you will be at the forefront of delivering unforgettable shopping experiences, leading a passionate team, and driving the success of our store. If you are a proactive, customer‑centric leader with a passion for retail excellence, we encourage you to apply and become part of the brighthush family.