Seasoned Remote Customer Experience Coordinator – Global Travel & Client Services Specialist

Welcome to brighthush: Where Exceptional Travel Experiences Begin

At brighthush, we’re redefining the way people explore the world. Our mission is simple: to create unforgettable journeys by combining cutting‑edge technology, local expertise, and a passion for service. Whether you’re planning a weekend getaway, a corporate retreat, or a once‑in‑a‑lifetime adventure, we’re there every step of the way to ensure a seamless, personalized experience.

We’re expanding our remote team and looking for a dedicated, customer‑centric professional to join us as a Remote Customer Experience Coordinator. If you thrive in a fast‑paced, globally connected environment and love turning client dreams into reality, we want to hear from you.

Role Overview

As a key member of our client services team, you will be the primary point of contact for our travelers, guiding them through every stage of their journey—from initial inquiry to post‑trip follow‑up. Your role will involve coordinating accommodations, activities, transportation, and event‑based arrangements across multiple time zones and cultures.

Working remotely, you’ll enjoy the flexibility to manage your own schedule while collaborating with a supportive, cross‑functional team that values innovation, transparency, and continuous improvement.

Key Responsibilities

• Client Consultation & Planning: Engage with travelers to understand their preferences, budget, and travel goals, and translate those into tailored itineraries.
• Reservation Management: Research, compare, and secure bookings for flights, hotels, tours, and transportation, ensuring optimal value and quality.
• Information & Recommendation: Provide accurate, up‑to‑date travel information and thoughtful recommendations on destinations, activities, and local experiences.
• Communication Excellence: Maintain professional, timely communication via email, phone, and chat, ensuring a consistent brand voice.
• Change & Issue Resolution: Handle itinerary changes, cancellations, and service‑related inquiries with empathy and efficiency.
• Record Keeping: Maintain organized, accurate client records in our CRM, ensuring data integrity and easy access for the team.
• Continuous Learning: Participate in ongoing training sessions to stay current on industry trends, new destinations, and platform updates.
• Team Collaboration: Work closely with the Sales, Operations, and Marketing teams to align client expectations and deliver a cohesive experience.

Essential Qualifications

• Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain.
• Fluent in written and spoken English with exceptional communication skills.
• Reliable high‑speed internet connection and a smartphone; a computer is strongly recommended.
• Proven customer service experience in a fast‑paced, remote environment.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with CRM systems, Microsoft Office Suite, and collaboration tools (Slack, Zoom, Google Workspace).

Preferred Qualifications

• Experience in the travel, hospitality, or event planning industry.
• Knowledge of international travel regulations, visa requirements, and local customs.
• Multilingual abilities (Spanish, French, German, or Mandarin) are a plus.
• Prior experience with travel booking platforms (e.g., Amadeus, Sabre, Expedia, Booking.com).
• Demonstrated ability to work independently while contributing to a team‑driven culture.

Skills & Competencies for Success

• Customer‑First Mindset: Passion for delivering exceptional service and anticipating client needs.
• Problem‑Solving: Quick, creative solutions to unexpected travel challenges.
• Adaptability: Comfortable navigating changing priorities and evolving client expectations.
• Time Management: Efficiently balance multiple tasks while maintaining high quality.
• Tech Savvy: Comfortable learning new tools and platforms on the fly.
• Collaboration: Strong interpersonal skills to work effectively with remote teammates.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Experience Coordinator, you’ll have access to:

• Structured mentorship programs with senior leaders in Travel Operations and Client Services.
• Regular skill‑building workshops covering advanced booking techniques, cultural competency, and data analytics.
• Opportunities to transition into specialized roles such as Travel Operations Manager, Client Success Lead, or Product Specialist.
• Cross‑departmental projects that broaden your understanding of the entire travel ecosystem.
• Annual performance reviews with clear pathways for salary increases and bonus eligibility.

Work Environment & Company Culture

Our remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Fully remote work with a flexible schedule that respects your work‑life balance.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• A culture of open feedback, where ideas are welcomed and innovation is rewarded.
• Access to a digital wellness program, including virtual fitness classes and mental health resources.
• Annual virtual retreats and quarterly team‑building activities that foster camaraderie across continents.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (where applicable).
• Paid time off, sick leave, and flexible vacation policies.
• Professional development stipend for courses, certifications, and conferences.
• Travel perks, including discounted rates on flights, hotels, and experiences.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

When you become part of the brighthush family, you’re not just filling a role—you’re shaping the future of travel. You’ll:

• Work with a passionate team that values creativity, curiosity, and customer delight.
• Enjoy the freedom of remote work while staying connected through cutting‑edge collaboration tools.
• Contribute to a product that empowers travelers worldwide to experience the world with confidence.
• Grow professionally in a company that rewards initiative, fosters learning, and celebrates success.

Ready to Embark on Your Next Adventure?

If you’re ready to bring your customer‑centric expertise to a dynamic, globally‑connected team, we’d love to hear from you. Apply today and help us create unforgettable journeys for travelers around the world.