Seasoned Part-Time Customer Experience Coordinator – Front‑End Leadership, Loyalty Program Champion, and Store Operations Specialist

About brighthush

brighthush is a global leader in the off‑price retail industry, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant culture that celebrates diversity, innovation, and teamwork, brighthush empowers its employees to grow, learn, and make a real impact. Whether you’re working in one of our bustling retail locations, a state‑of‑the‑art distribution center, or a dynamic corporate office, you’ll find a supportive environment that values your ideas and rewards your dedication.

Role Overview

As a Part‑Time Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer receives prompt, courteous service while promoting our loyalty programs and maintaining a clean, organized store environment. Your leadership will set the tone for a culture of honesty, integrity, and exceptional customer service.

Key Responsibilities

• Team Leadership & Coaching: Oversee Associates at the front of the store, assigning registers, coordinating breaks, and providing real‑time coaching to ensure high‑quality service.
• Customer Experience Champion: Engage with all customers, personalize interactions, and promote loyalty programs to enhance satisfaction and repeat business.
• Store Operations Management: Ensure Associates execute tasks in line with the store plan, prioritize activities, and maintain a safe, organized environment.
• Training & Development: Mentor new and existing Associates on front‑end principles, POS usage, and customer engagement techniques.
• Issue Resolution: Address customer concerns promptly, turning potential complaints into positive experiences.
• Compliance & Safety: Uphold all labor laws, company policies, and safety procedures, fostering a secure workplace for everyone.
• Performance Communication: Provide accurate, constructive feedback to Associates and management, and share progress updates on key metrics.
• Program Promotion: Actively promote credit and loyalty programs, driving enrollment and usage.
• Shrink Reduction: Participate in initiatives that reduce loss and protect inventory.
• Flexibility & Adaptability: Respond effectively to changing priorities, unexpected situations, and evolving store needs.

Essential Qualifications

• Minimum 1 year of retail experience with at least 6 months in a leadership role.
• Strong understanding of merchandising techniques and store layout optimization.
• Excellent communication and organizational skills with meticulous attention to detail.
• Ability to multitask in a fast‑paced environment while maintaining a calm, professional demeanor.
• Proficiency in POS systems and basic data entry.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Demonstrated ability to train and develop team members.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑volume retail setting with a focus on customer loyalty programs.
• Knowledge of safety and loss prevention protocols.
• Previous exposure to performance metrics and store analytics.
• Leadership training or certification.

Skills & Competencies

• Leadership & Influence: Inspire Associates to deliver outstanding service and embrace brighthush’s mission.
• Customer‑Centric Mindset: Anticipate customer needs and create memorable shopping experiences.
• Problem‑Solving: Resolve issues quickly and efficiently, turning challenges into opportunities.
• Communication: Convey expectations clearly and listen actively to both customers and team members.
• Adaptability: Thrive in a dynamic environment and adjust to shifting priorities.
• Team Collaboration: Work seamlessly with peers, supervisors, and cross‑functional teams.
• Technology Proficiency: Comfortable using POS, inventory, and customer‑relationship systems.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, leadership, and customer engagement—skills that are highly transferable across retail and beyond. Opportunities for advancement include Store Manager, District Manager, and corporate roles in merchandising, operations, or customer experience strategy. We also offer continuous learning through workshops, mentorship programs, and access to industry conferences.

Work Environment & Company Culture

Our stores are more than just retail spaces; they’re community hubs where employees feel valued and empowered. brighthush fosters an inclusive culture that celebrates individuality, encourages collaboration, and rewards innovation. You’ll work alongside passionate colleagues who share a commitment to delivering exceptional customer experiences and driving business success.

Compensation, Perks, and Benefits

While the starting hourly rate for this part‑time position ranges from $14.50 to $15.00, your actual pay will reflect your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package for eligible employees, including:

• Employee discount on merchandise
• Health, dental, and vision insurance (for full‑time and eligible part‑time staff)
• 401(k) retirement plan with company match
• Paid time off, holidays, and sick leave
• Employee assistance program (EAP) and wellness resources
• Professional development and tuition reimbursement programs
• Referral bonuses for bringing talented friends into the brighthush family
• Discounts on childcare, pet care, and legal services
• Auto and home insurance discounts through our credit union partners

How to Apply

If you’re ready to lead, inspire, and elevate the customer experience at brighthush, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.

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Join the brighthush Family

At brighthush, we celebrate diversity and are committed to creating an inclusive environment for all employees. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We also provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act.

Ready to make a difference? Bring your passion for customer service, leadership, and teamwork to brighthush and help us continue to deliver exceptional value to shoppers worldwide.