Seasoned Remote Customer Experience Coordinator & Travel Planning & Client Relations Specialist – Destination Strategy & Service Excellence Lead at brighthush

About brighthush and the Opportunity

brighthush is not just a travel company – it’s a movement that redefines how people explore the world. By fusing state‑of‑the‑art technology with a heartfelt commitment to personalized service, we empower travelers to discover new horizons with confidence, knowing that every detail is handled by experts who care. As a Remote Customer Experience Coordinator, you will become the pulse of our client service team, turning ordinary itineraries into unforgettable journeys.

Why Join brighthush?

At brighthush, we believe that great travel starts with exceptional service. Our culture is built on collaboration, continuous learning, and a shared passion for discovery. When you join our team, you’ll enjoy:

• Fully remote work with a flexible schedule that adapts to your lifestyle.
• Comprehensive onboarding and ongoing mentorship from seasoned travel professionals.
• Access to cutting‑edge tools and resources that streamline booking, communication, and itinerary management.
• A supportive, inclusive environment where every voice is heard and valued.
• Performance‑based earning potential with no cap – your dedication directly translates into rewards.

Key Responsibilities

As the primary point of contact for our clients, you will play a pivotal role in shaping their travel experience from start to finish. Your day‑to‑day tasks will include:

• Client Communication: Serve as the main liaison via email, phone, and instant messaging, responding to inquiries with accuracy and a friendly tone.
• Travel Planning & Coordination: Assist clients in selecting accommodations, cruises, vacation packages, and ancillary services that align with their preferences and budgets.
• Reservation Management: Handle booking confirmations, itinerary updates, and changes, ensuring all details are accurate and up to date.
• Research & Recommendations: Conduct in‑depth research on destinations, resorts, and travel options to provide personalized suggestions.
• Record Keeping: Maintain organized, secure records of client details, preferences, and booking history using our CRM system.
• Pre‑Travel & Post‑Travel Support: Offer guidance before departure and follow‑up after trips to gather feedback and address any post‑trip concerns.
• Supplier Collaboration: Work closely with hotels, airlines, cruise lines, and local partners to secure best rates and ensure service quality.
• Problem Solving: Anticipate potential issues and proactively resolve them, turning challenges into opportunities for delight.

Essential Qualifications

• Excellent written and verbal communication skills.
• Strong organizational abilities with the capacity to manage multiple client requests simultaneously.
• Comfortable working independently in a remote environment.
• High attention to detail and a proactive problem‑solving mindset.
• Basic computer literacy and proficiency with internet navigation.
• Experience in customer service, hospitality, or travel is a plus but not mandatory.

Preferred Qualifications & Competencies

• Prior experience in travel planning, concierge services, or a related field.
• Familiarity with booking platforms (e.g., brighthush, brighthush, brighthush) and CRM systems.
• Multilingual abilities to serve a diverse client base.
• Strong analytical skills to assess travel trends and client preferences.
• Demonstrated ability to build rapport and maintain long‑term client relationships.
• Passion for travel and a genuine desire to help others create unforgettable experiences.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. As you grow in your role, you’ll have the chance to:

• Advance to Senior Customer Experience Specialist or Team Lead positions.
• Take on specialized projects such as destination research, partnership development, or product innovation.
• Participate in industry conferences, webinars, and workshops to stay ahead of travel trends.
• Earn certifications in travel planning, customer service excellence, or project management.
• Contribute to brighthush’s knowledge base, sharing insights and best practices with the broader team.

Work Environment & Culture

Our remote team thrives on collaboration, transparency, and a shared commitment to excellence. You’ll be part of a network of passionate professionals who value:

• Open communication channels—weekly team huddles, instant messaging groups, and virtual coffee breaks.
• Work‑life balance—flexible hours that accommodate different time zones and personal commitments.
• Continuous improvement—regular feedback loops and performance reviews that help you refine your skills.
• Recognition—celebrating milestones, client success stories, and individual achievements.
• Diversity and inclusion—an environment where every perspective is respected and celebrated.

Compensation, Perks, and Benefits

While the specific compensation structure may vary, brighthush offers:

• Competitive base pay with performance‑based bonuses and incentives.
• Health, dental, and vision coverage options for eligible contractors.
• Access to a curated travel benefits program, including discounted rates on flights, hotels, and experiences.
• Professional development budget for courses, certifications, and industry events.
• Flexible work hours and the freedom to work from anywhere with a reliable internet connection.
• Regular virtual team events, wellness programs, and social initiatives.

How to Apply

If you are a self‑motivated, detail‑oriented individual who loves helping others create unforgettable travel experiences, we want to hear from you. Join brighthush and become part of a team that values innovation, customer delight, and personal growth.

Ready to embark on this exciting journey? Click the link below to submit your application and take the first step toward a rewarding career with brighthush.