Experienced Customer Service Claims Representative – Virtual Homeowner Advocacy & Property Damage Inspection Specialist (Remote, Flexible Hours, 1099 Contractor)

Introduction

brighthush is a leading advocate for homeowners across the United States, empowering families to receive fair and timely compensation for property damage. With a legacy spanning over three decades, we have built a reputation for integrity, expertise, and unwavering commitment to our clients. As the insurance landscape evolves, the demand for independent, skilled professionals who can navigate the claims process with empathy and precision continues to grow. If you are passionate about helping people, thrive in a flexible work environment, and are ready to earn a competitive, commission‑based income, brighthush invites you to join our dynamic team as a Customer Service Claims Representative.

Why Join brighthush?

• Impactful work: Advocate for homeowners and ensure they receive the compensation they deserve.
• Unlimited earning potential: Commission‑based structure with no cap on your income.
• Flexible schedule: Full‑time or part‑time, set your own hours from anywhere in the U.S.
• Comprehensive training: No prior experience required – we provide step‑by‑step instruction.
• Remote work: Conduct virtual inspections and client interactions from the comfort of your home.
• Inflation‑resistant profession: Demand for claims assistance rises during extreme weather events and economic uncertainty.
• Supportive culture: Continuous coaching, mentorship, and a collaborative community of like‑minded professionals.

Key Responsibilities

As a Customer Service Claims Representative at brighthush, you will be the frontline advocate for homeowners, ensuring their claims are handled with professionalism and care. Your day‑to‑day tasks will include:

• Conducting virtual property inspections using secure web‑conferencing tools such as Zoom, Microsoft Teams, or our proprietary platform.
• Documenting property damage accurately, capturing photos, videos, and detailed notes to support the claim.
• Communicating with homeowners to explain the claims process, answer questions, and provide updates.
• Collaborating with licensed public adjusters to prepare comprehensive claim submissions.
• Maintaining meticulous records in our CRM system, ensuring all client interactions are logged and compliant with state regulations.
• Assisting in the preparation of claim reports, estimates, and supporting documentation for insurance carriers.
• Staying current on state insurance laws, claim guidelines, and industry best practices.

Essential Qualifications

We are looking for individuals who bring the right attitude and foundational skills to excel in this role:

• Minimum age of 18 years.
• Strong verbal and written communication skills in English.
• Proficiency with video‑conferencing software (Zoom, Teams, etc.) and basic computer literacy.
• Ability to pass the applicable state licensing exam for public adjusters.
• Self‑motivated, organized, and detail‑oriented with a strong sense of accountability.
• Comfortable working independently while staying connected to a remote team.
• Commitment to maintaining client confidentiality and adhering to ethical standards.

Preferred Qualifications

While we welcome candidates with no prior experience, the following attributes will give you a competitive edge:

• Experience in customer service, claims processing, or insurance support.
• Background in real estate, construction, or property management.
• Knowledge of state insurance regulations or prior exposure to public adjusting.
• Previous remote work experience with flexible schedules.
• Strong analytical skills and the ability to interpret complex claim details.

Skills & Competencies

Success at brighthush requires a blend of technical and interpersonal skills:

• Client‑Centric Mindset: Empathy, patience, and a genuine desire to help homeowners navigate stressful situations.
• Technical Proficiency: Comfortable using web‑conferencing tools, CRM systems, and basic office software.
• Attention to Detail: Accurate documentation and meticulous record‑keeping.
• Time Management: Ability to juggle multiple inspections and client interactions efficiently.
• Problem‑Solving: Quick thinking to address unexpected challenges during virtual inspections.
• Adaptability: Thrive in a fast‑changing environment and embrace continuous learning.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement:

• Progression to Senior Claims Representative, Team Lead, or Manager roles based on performance.
• Opportunities to specialize in high‑volume claim categories such as flood, wind, or wildfire.
• Access to advanced training modules covering advanced claim strategies, negotiation techniques, and regulatory updates.
• Mentorship from seasoned public adjusters who share industry insights and best practices.
• Annual performance reviews with personalized development plans and goal setting.

Work Environment & Company Culture

Our remote, flexible culture is built on trust, collaboration, and a shared mission to support homeowners:

• Fully remote work: No commute, no office constraints – work from anywhere in the U.S.
• Flexible scheduling: Choose the hours that best fit your lifestyle while meeting client needs.
• Community engagement: Regular virtual team meetings, knowledge‑sharing sessions, and social events.
• Inclusive environment: We celebrate diversity and foster a culture of respect, transparency, and continuous improvement.
• Well‑being focus: Access to wellness resources, mental health support, and a healthy work‑life balance.

Compensation & Benefits

Our compensation model is designed to reward performance and dedication:

• Commission‑Based Earnings: Annual income typically ranges from $35,000 to $150,000, depending on the volume and value of claims handled.
• Unlimited earning potential: Your income is directly tied to your effort and results.
• Performance bonuses and incentive programs for top performers.
• Access to a comprehensive benefits package for full‑time contractors, including health, dental, and vision coverage options.
• Professional development stipend to support certifications, courses, and conferences.
• Flexible work‑from‑home equipment allowance to ensure you have the tools you need.

Eligibility & Geographic Coverage

We are open to candidates across the United States, with a focus on the following states for licensing purposes:

• Arizona, California, Colorado, Georgia, Hawaii, Indiana, Maryland, Minnesota, Montana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, Utah, Virginia, West Virginia, Wisconsin.

How to Apply

Ready to take the next step in your career and make a real difference for homeowners? brighthush is excited to review your application. Please submit your resume and a brief cover letter outlining why you are the ideal candidate for this role. We will conduct an initial interview via Zoom, followed by a comprehensive Q&A session to ensure a mutual fit.

Click the link below to apply now and start your journey with brighthush: