Senior Customer Success Manager – Strategic Account Leadership & Growth Champion for Innovative Tech Solutions at brighthush

About brighthush

At brighthush, we’re redefining the way people experience technology. Our mission is to empower businesses and consumers alike with intuitive, data‑driven solutions that simplify complex challenges and unlock new opportunities. With a culture rooted in curiosity, collaboration, and a relentless focus on customer delight, we’ve grown from a nimble startup to a global leader in the tech ecosystem. If you thrive on solving real‑world problems, enjoy working with cross‑functional teams, and want to make a tangible impact on millions of users, brighthush is the place for you.

Position Overview

We’re seeking a seasoned Senior Customer Success Manager to become the trusted advisor for our most strategic, high‑value accounts. In this role, you will own the end‑to‑end customer journey, ensuring that each client not only achieves their desired outcomes but also discovers new ways to leverage our platform to drive growth. You’ll partner with sales, product, engineering, and marketing to translate customer feedback into actionable insights that shape our roadmap.

Key Responsibilities

• Account Ownership & Growth: Serve as the primary point of contact for a portfolio of enterprise customers, managing all aspects of the relationship from onboarding to renewal.
• Strategic Advisory: Conduct quarterly business reviews (QBRs) that highlight ROI, identify expansion opportunities, and align on future goals.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating insights into product enhancements and service improvements.
• Adoption & Enablement: Drive product adoption through tailored training, workshops, and best‑practice sharing, ensuring customers realize maximum value.
• Issue Escalation & Resolution: Proactively identify risks, coordinate cross‑functional responses, and ensure timely resolution of escalated issues.
• Data‑Driven Insights: Leverage analytics to monitor usage patterns, forecast churn, and recommend upsell or cross‑sell opportunities.
• Team Leadership: Mentor junior success managers, share best practices, and contribute to the continuous improvement of the CS organization.
• Collaboration with Product: Provide feedback on feature requests, beta testing, and user experience enhancements.
• Financial Stewardship: Manage account budgets, forecast renewals, and collaborate with finance on pricing strategies.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 5 years of experience in account management, customer success, or a related customer‑centric role.
• Proven track record of managing high‑value, enterprise accounts and driving measurable growth.
• Strong technical aptitude with the ability to quickly understand complex SaaS products.
• Exceptional communication skills—both written and verbal—across all stakeholder levels.
• Excellent organizational and project management abilities, with a knack for juggling multiple priorities.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience in the technology or SaaS industry, especially in B2B enterprise solutions.
• Background in data analytics or familiarity with CRM platforms such as Salesforce, HubSpot, or Gainsight.
• Demonstrated success in upselling or cross‑selling within existing accounts.
• Knowledge of industry trends, regulatory environments, and competitive landscapes relevant to brighthush’s market.
• Leadership experience, having coached or managed a team of customer success professionals.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client needs and a passion for delivering exceptional service.
• Strategic Thinking: Ability to see the big picture, anticipate future challenges, and propose innovative solutions.
• Analytical Acumen: Proficiency in interpreting data to drive decisions and forecast outcomes.
• Collaboration & Influence: Skilled at building relationships across departments and influencing stakeholders.
• Adaptability: Comfortable navigating ambiguity and rapidly changing priorities.
• Problem‑Solving: Strong troubleshooting skills and a proactive approach to risk mitigation.
• Communication: Clear, concise, and persuasive communication in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Annual learning budget for conferences, certifications, and courses.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Clear career pathways—from Senior Customer Success Manager to Director of Customer Success, and beyond.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture at brighthush

We believe that a vibrant culture fuels innovation. At brighthush, you’ll experience:

• A remote‑first environment that supports flexible work hours and a healthy work‑life balance.
• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Inclusive, diverse teams that value different perspectives and encourage open dialogue.
• Regular team‑building activities, from virtual escape rooms to quarterly off‑site retreats.
• A commitment to social responsibility, with volunteer days and partnerships with local nonprofits.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior roles in the tech industry.
• Performance‑based bonuses tied to individual, team, and company metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match to help you build a secure financial future.
• Unlimited paid time off and a generous parental leave policy.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Technology stipend for home office setup and high‑speed internet.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a community that values curiosity, collaboration, and continuous improvement. You’ll work alongside passionate professionals who are dedicated to building products that make a real difference. Your insights will shape product direction, and your success will be celebrated across the organization.

If you’re a seasoned customer success leader ready to take on high‑impact responsibilities, drive strategic growth, and help our clients unlock their full potential, we want to hear from you. Apply today and become a pivotal part of the brighthush story.