Senior Customer Success Project Management & Strategy Lead – Driving Growth, Transformation, and Cross‑Functional Excellence at brighthush
About brighthush
At brighthush, we’re on a mission to connect every business with every customer, everywhere in the world. Our Customer Communications Cloud powers engaging experiences for more than 200,000 businesses, from startups to global enterprises. Whether you’re verifying users, launching omnichannel campaigns, or building AI‑infused workflows, brighthush provides the reliable, secure, and scalable platform that lets you focus on what matters most: delighting customers and driving revenue.
Our culture is built on four guiding principles that shape everything we do: Dream Big, Win Together, Keep it Simple, and Make it Happen. These values inspire us to innovate relentlessly, collaborate across teams, and deliver results that matter.
Role Overview
We’re seeking a dynamic Customer Success Project Management & Strategy Lead to become the linchpin of our Customer Success organization. In this hybrid role, you will blend rigorous project management discipline with strategic consulting insight to transform our team from a service‑oriented focus to a commercial, growth‑driven powerhouse.
As the primary driver of cross‑functional initiatives, you will partner with senior leadership, Sales, Product, Finance, and Data teams to shape the future of customer engagement, optimize NRR (Net Revenue Retention), and elevate customer outcomes. Your work will directly influence the success of our customers and the profitability of brighthush.
Key Responsibilities
Project Management
- Lead cross‑functional Customer Success projects – from ideation to delivery – such as scalable upsell/cross‑sell lead generation, order‑form automation, and new org designs based on refined customer segmentation.
- Own and drive the delivery of Customer Success annual OKRs – ensuring alignment with company strategy and measurable impact.
- Build comprehensive project plans that define scope, milestones, owners, dependencies, budget, and risk, and adapt them dynamically as conditions evolve.
- Maintain a single source of truth for all active initiatives, implementing a streamlined intake and prioritization process that keeps the team focused on high‑impact work.Apply for this job