Senior HR Business Partner – Customer Experience & Go-to-Market Strategy Lead at brighthush

About brighthush

At brighthush, we’re redefining what it means to be a data‑driven, AI‑ready organization. Our mission is to empower businesses worldwide to unlock the full potential of their data, turning raw information into actionable insights that drive smarter, faster decisions. With a global customer base of over 8,000 organizations, we’re at the forefront of the analytics revolution, delivering a platform that blends automation, machine learning, and intuitive design to solve complex business challenges.

We’re not just a technology company; we’re a community of explorers, dreamers, and innovators. Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. If you thrive in an environment where experimentation is encouraged, ideas are valued, and impact is tangible, brighthush is the place for you.

Role Overview

The Senior HR Business Partner – Customer Experience & Go-to-Market Strategy Lead plays a pivotal role in shaping the people strategy for our Customer Experience (CX) organization within the Go‑to‑Market (GTM) portfolio. You will partner closely with executive and senior leaders across Customer Success, Professional Services, Support, and Renewals to align HR initiatives with business priorities, ensuring that our teams are empowered, engaged, and positioned for scalable growth.

As a trusted advisor, you will influence key business decisions through organizational design, workforce planning, talent strategy, leadership coaching, employee relations, and change management. Your data‑driven insights will help leaders build high‑performing, inclusive teams that deliver exceptional customer outcomes while navigating the dynamic landscape of a fast‑paced SaaS environment.

Key Responsibilities

• Strategic Partnership & Business Acumen
  • Serve as the primary HR partner to CX leaders, translating business strategy into actionable people plans.
  • Build trusted advisor relationships with directors, VPs, and executives, providing strategic counsel on organizational effectiveness, workforce planning, and talent strategy.
  • Leverage workforce analytics and business insights to identify trends, mitigate risks, and drive performance.
• Organizational Effectiveness & Change Leadership
  • Lead organizational design, workforce planning, and change management initiatives that support scalability and operational excellence.
  • Partner with leaders to improve organizational health, team effectiveness, accountability, and execution.
  • Guide leaders through transformation, ensuring clear communication, stakeholder alignment, and sustainable adoption.
• Talent, Leadership & Employee Experience
  • Own annual talent processes: performance management, compensation planning, talent reviews, and succession planning.
  • Coach leaders on performance management, career development, leadership effectiveness, and retention strategies.
  • Foster a high‑performing, inclusive culture by leveraging employee feedback and workforce insights to enhance engagement.
• Cross‑Functional Partnership & People Leadership
  • Collaborate with People Team Centers of Excellence and cross‑functional stakeholders to deliver integrated, scalable people solutions.
  • Align talent strategies and organizational priorities across the GTM organization.
  • Lead or contribute to enterprise People initiatives and continuous improvement efforts that enhance HR effectiveness.
• Employee Relations & Risk Management
  • Advise leaders on complex employee matters, balancing employee experience with business objectives and risk mitigation.
  • Provide guidance and mentorship to HR colleagues on best practices and emerging trends.

Essential Qualifications

• 8+ years of progressive HR experience, including significant experience as an HR Business Partner supporting senior leaders.
• Minimum of 5 years in a role‑specific HRBP or equivalent strategic HR capacity.
• Proven track record partnering with directors, VPs, and executive‑level leaders.
• Experience supporting customer‑facing organizations such as Customer Success, Professional Services, Technical Support, or Customer Education.
• Background in a SaaS, technology, or similarly fast‑paced, evolving business environment.
• Strong experience leading organizational design, workforce planning, talent management, and change management initiatives.
• Advanced knowledge of complex employee relations and organizational matters.
• Bachelor’s degree or equivalent combination of education and professional experience.

Preferred Qualifications

• Experience with global, matrixed organizations and geographically dispersed teams.
• Advanced analytical skills with proficiency in HR analytics tools and data visualization.
• Certified HR professional (SHRM‑CP, SHRM‑SP, HRCI, or equivalent).
• Demonstrated ability to influence stakeholders at all levels and drive results with sound judgment.

Skills & Competencies

• Strategic thinking and business acumen.
• Expertise in organizational effectiveness, workforce planning, talent management, and change management.
• Exceptional communication, coaching, and influencing skills.
• Analytical mindset with the ability to translate data into actionable insights.
• High emotional intelligence and ability to build trusted relationships.
• Project management and ability to lead complex initiatives.
• Adaptability and resilience in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous learning. As a Senior HR Business Partner, you will:

• Lead high‑impact projects that shape the future of our people strategy.
• Collaborate with senior leaders across the organization, gaining exposure to diverse business functions.
• Participate in leadership development programs, mentorship circles, and cross‑functional workshops.
• Advance to Director or VP HR roles, or transition into broader strategic functions such as Talent Acquisition, Learning & Development, or Global HR.
• Earn professional certifications and attend industry conferences to stay ahead of HR trends.

Work Environment & Culture

brighthush offers a hybrid work model that blends the flexibility of remote work with the collaboration of in‑office hubs. Our culture is defined by:

• Inclusivity: We celebrate diverse perspectives and foster an environment where every voice is heard.
• Innovation: We encourage experimentation, reward creative problem‑solving, and embrace new ideas.
• Transparency: Open communication, clear expectations, and a commitment to ethical practices.
• Work‑Life Balance: Flexible schedules, generous time‑off policies, and support for personal well‑being.
• Community: Regular team‑building events, volunteer opportunities, and cross‑departmental collaborations.

Compensation & Benefits

While the exact compensation package will vary by location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Target annual bonus of up to 15% of base salary, tied to individual and company performance.
• Monthly connectivity stipend to support remote work expenses.
• Annual home office reimbursement.
• Comprehensive health, dental, and vision coverage.
• 401(k) plan with company match.
• Paid parental leave, caregiver leave, and flexible time‑off.
• Mental health support and wellness reimbursement.
• Career development and education assistance.
• Access to cutting‑edge tools and resources that empower you to excel.

How to Apply

If you’re ready to bring your strategic HR expertise to a dynamic, growth‑oriented organization, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior HR Business Partner role at brighthush.

Closing

At brighthush, we’re on a mission to transform the way businesses harness data. As a Senior HR Business Partner, you’ll be at the heart of that transformation, shaping the people strategy that drives customer success and business growth. If you’re passionate about building high‑performing teams, navigating change, and making a measurable impact, we want to hear from you. Join us and help us meet the moment with innovation, curiosity, and excellence.